Digitalis Limited Warranty
Standard Three Year Limited Warranty
Digitalis Education Solutions, Inc. (Digitalis) warrants that Digitarium® planetarium systems and Digitalis inflatable domes will be free from defects of workmanship and materials for a period of three (3) years from the original purchase invoice date from Digitalis (Warranty Period). During the Warranty Period, should a defect arise which results from a breach of warranty, Digitalis will, at its sole option, repair or replace the product free of charge other than shipping charges (and any duty/tax charges if outside the US). In no event will Digitalis’ liability exceed the product purchase price.
Digitalis does not warrant components manufactured and branded by other manufacturers (Barco or Panasonic digital projectors, for example). However, during the Digitalis Warranty Period, Digitalis will expedite warranty repairs through the original manufacturer for components purchased from but not manufactured by Digitalis.
THERE ARE NO EXPRESSED OR IMPLIED WARRANTIES OTHER THAN THOSE STATED HEREIN, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Digitalis will not replace burned-out lamps, and cannot guarantee that the manufacturer's advertised lamp life expectancy will be reached. However, if a lamp fails within 90 days of purchase, please contact Digitalis as this may be covered under a warranty from the lamp manufacturer.
Accessory purchases through our online store are not covered by this warranty unless explicitly stated in the online product description.
This warranty is void if the product has been subjected to damage, unreasonable use, improper service, modification, power surges, or other causes not arising from defects in original materials or workmanship. This warranty does not cover failure or damage from normal wear and tear.
Customer is responsible for a reasonable degree of troubleshooting before making a warranty claim. Digitalis distributors and sales agents will assist with this effort in their territories with backup from Digitalis support staff. Digitalis will assist the customer directly in the US and other countries serviced directly by Digitalis. Warranty claims must be made during the Warranty Period to the Digitalis support department.
Digitalis shall not be liable for any incidental or consequential costs, including lost profits, or other expenses or damages resulting from any failure, defect, or malfunction of a product.
This warranty is governed by and construed in accordance with the laws of the State of Washington, without reference to choice of law rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply to this warranty. All claims to enforce this warranty shall be brought and heard exclusively in the Washington state courts located in King County, Washington. Customer consents to the exclusive jurisdiction and venue of such court.
Extended Five Year Limited Warranty
At the time of purchase, a five (5) year limited warranty can be purchased at additional cost. This is otherwise identical to the standard three year limited warranty above, but the period is extended to a total of five years from the original purchase invoice date.
A Return Merchandise Authorization (RMA) number must be obtained from Digitalis before returning any item. Follow our return instructions for your return to be accepted and to avoid additional fees.
Digitalis technical support is available by email (support@DigitalisEducation.com) or phone (+1-360-616-8915) during normal business hours, in English, for the lifetime of your system. Normal business hours are currently 7:30AM to 4:00PM Pacific Time Zone, Monday through Friday except for New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving and the day after, and Christmas and the day after.
Enhanced support with 24/7 phone coverage, priority response, and other benefits can be purchased for an affordable annual service fee. Please contact us for options.
Modified January 30, 2015.
Overall, I would rate Digitalis Education and [my Digitarium] Alpha 2 system as a +12 on a ten point scale. The service is second to none. It is the most intuitive system to operate of any I have tested (Digital Starlab, mirror systems, others which cost several times the cost of the Alpha 2) The product is very robust.
— Max McKelvey, Oatland Island Education Center, Savannah, GA