Sales Terms and Conditions
Foreign Purchases
Purchases from outside the US must be prepaid. Please contact us to discuss payment methods.
If located in the European Union, the purchasing organization agrees to finance the eventual collection, treatment, recovery, and environmentally sound disposal of any electrical products purchased from Digitalis.
If using your own shipper, there is a $50 documentation fee.
Credit Purchases
If you are purchasing on credit, your payment is due in full within 30 calendar days after the invoice date. A service fee of 2% per month will be added to all amounts owed starting on the 31st day after the invoice date. Customer is responsible for all reasonable collection costs, court costs, and attorneys' fees (whether or not suit is filed) incurred in the collection of any amount due.
Returns
Digitalis Education Solutions, Inc. stands behind the products it sells.
If you are unsatisfied with your purchase for any reason, you may return it to Digitalis in saleable condition, within 30 days after receiving it for a refund. There is a 10% return fee, and a 5% exchange fee. You are responsible for all shipping charges, including insurance, which can not be refunded. We are unable to accept returns of custom products such as custom sized or printed domes, as we can not resell these.
Standard Three Year Limited Warranty
For purchases after November 1, 2011.
Digitalis Education Solutions, Inc. (Digitalis) warrants that the Digitalis Digitarium® planetarium systems and Digitalis Dome inflatable domes will be free from defects of workmanship and materials for a period of three (3) years from the original purchase invoice date from Digitalis (Warranty Period). During the Warranty Period, should a defect arise which results from a breach of warranty, Digitalis will, at its sole option, repair or replace the product free of charge other than shipping charges. In no event will Digitalis’ liability exceed the product purchase price.
Digitalis does not warrant components manufactured and branded by other manufacturers (projectiondesign or Panasonic digital projectors, for example). However, during the Digitalis Warranty Period, Digitalis will expedite warranty repairs through the original manufacturer for components purchased from but not manufactured by Digitalis.
THERE ARE NO EXPRESSED OR IMPLIED WARRANTIES OTHER THAN THOSE STATED HEREIN, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Digitalis will not replace burned-out lamps, and cannot guarantee that the manufacturer's advertised lamp life expectancy will be reached. However, if a lamp fails within 90 days of purchase, please contact Digitalis as this may be covered under a warranty from the lamp manufacturer.
Accessory purchases through our online store are not covered by this warranty unless explicitly stated in the product description.
This warranty is void if the product has been subjected to damage, unreasonable use, improper service, modification, power surges, or other causes not arising from defects in original materials or workmanship. This warranty does not cover failure or damage from normal wear and tear.
Customer is responsible for a reasonable degree of troubleshooting before making a warranty claim. Digitalis distributors and sales agents will assist with this effort in their territories with backup from Digitalis support staff. Digitalis will assist the customer directly in the US and other countries serviced directly by Digitalis.
Digitalis technical support is available by email, phone (+1-360-616-8915), or FAX (+1-360-616-8917) during normal business hours. Normal business hours are currently 7:30AM to 4:30PM Pacific Time Zone, Monday through Friday except for New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. Our goal is to respond within one business hour. Warranty claims must be made during the Warranty Period to the Digitalis support department.
Digitalis shall not be liable for any incidental or consequential costs, including lost profits, or other expenses or damages resulting from any failure, defect, or malfunction of a product.
A Return Merchandise Authorization (RMA) number must be obtained from Digitalis before returning any item. Return instructions must be followed for your return to be accepted and no additional fees to apply.
This warranty is governed by and construed in accordance with the laws of the State of Washington, without reference to choice of law rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply to this warranty. All claims to enforce this warranty shall be brought and heard exclusively in the Washington state courts located in King County, Washington. Customer consents to the exclusive jurisdiction and venue of such court.
Extended Five Year Limited Warranty
At the time of purchase, a five (5) year limited warranty can be purchased at additional cost. This is otherwise identical to the standard three year limited warranty above, but the period is extended to a total of five years from the original purchase invoice date.
Modified March 27, 2013.